Frequently Asked Questions
Everything you need to know about your Mercer experience.
How long does shipping typically take?
Standard shipping takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on customs processing.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Exchanges are free of charge, while returns for refund may incur a small restocking fee.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. For a tailored fit, we recommend comparing our measurements to a similar garment you already own.
Are your materials sustainably sourced?
The Mercer Brand is committed to ethical fashion. We use organic cotton, recycled polyester, and work exclusively with fair-trade certified manufacturing partners.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.